PRIVACY POLICY
& TERMS OF SERVICE

How we handle your information and the terms that apply when you use our website and services.

Last updated: November 2026

PRIVACY POLICY

Information we collect

When you request service, call us or fill out a form, we collect the details you provide — such as your name, phone number, email, service address and a description of your HVAC issue. Our website may also collect basic usage data (pages visited, browser type) through cookies and analytics tools.

How we use it

We use your information to schedule and perform service, send estimates and invoices, follow up on your visit, and — if you opt in — send maintenance reminders or offers. We do not sell your personal information.

Sharing

We share information only with service providers who help us run our business (such as scheduling, payment processing or financing partners), or when required by law.

Your choices

You can ask us to update or delete your information, or opt out of marketing messages at any time, by emailing info@primetechhvac.com or calling (704) XXX-XXXX.

Security

We use reasonable safeguards to protect your information, but no method of transmission or storage is 100% secure.

TERMS OF SERVICE

Estimates & pricing

We provide an upfront price before work begins. Prices quoted on-site are valid for the visit in which they are given unless stated otherwise in writing.

Scheduling

Arrival windows are estimates. We’ll contact you if we’re running late. Emergency and after-hours service may carry additional fees, which we’ll disclose before dispatch.

Payment

Payment is due upon completion of work unless other arrangements, such as approved financing, are made in advance.

Warranties

Equipment is covered by the manufacturer’s warranty. Our workmanship is guaranteed as described on your invoice. Warranties do not cover damage from misuse, lack of maintenance or work performed by others.

Website use

Content on this website is for general information only and does not replace an in-home diagnosis. We may update these terms at any time by posting a revised version here.

Contact

Questions about these terms? Email info@primetechhvac.com or call (704) XXX-XXXX.